Shipping policy

Shipping and Delivery Policy

Thank you for choosing to shop with Niji Bébé. We are committed to providing a seamless and efficient shipping and delivery experience for all our customers. By placing an order with us, you agree to the terms outlined below.

Important: Please ensure that the shipping address you provide is accurate and complete, including your unit number, lobby number, and building name (particularly for condominiums), where applicable. Niji Bébé is not responsible for delays or lost packages resulting from incorrect or incomplete shipping addresses.

Inbound Shipping

Inbound shipping refers to the transportation of products from our suppliers in Australia, China, Europe, and the United States to our local warehouse. These products have an estimated availability range of 2-6 weeks from the cut-off date reflected on the product page, indicating when the shipment will arrive at our local warehouse. Once the items arrive at our local warehouse, they undergo a thorough inspection and are prepared for processing and dispatch.

Please note that this is an estimated time of arrival (ETA) and may be impacted by unforeseen shipping delays. We will notify you of any significant delays.

Pre-Orders

Pre-order items will be shipped once they are received through the inbound shipping process and made available for fulfilment. If your order includes both in-stock and pre-order items, they will be shipped separately unless you have applied a free shipping code. In this case, your entire order will be shipped together once the pre-order item is available.

Backorders

If an item is temporarily out of stock but still available for backorder, we will notify you by email once your order is placed. Backordered items will be shipped as soon as they are restocked, and we will provide an estimated delivery date when we notify you. If your order contains both in-stock and backordered items, they will be shipped separately, unless otherwise specified.

Processing

Orders are processed within 1-2 business days (excluding holidays) from the time the order is placed (for in-stock items) or once pre-order or backorder items have arrived at our local warehouse.

Please note that processing times may be extended during peak periods.

Shipping and Delivery

Delivery Locations

We currently ship to addresses within Singapore only.

Shipping Fees

Shipping fees are based on the weight of the items in your shipment. If your order includes both in-stock and pre-order or backorder items, separate shipping fees will apply. The final shipping cost will be displayed at checkout before you complete your purchase.

Shipping Category	Weight Range	Fee
Standard – Extra Small	0kg–2kg	$5.00
Standard	0kg–10kg	$6.90
Heavy & Bulky	10kg–20kg	$15.00
Heavy & Bulky – Large	20kg–30kg	$25.00
Heavy & Bulky – Extra Large	30kg–40kg	$35.00
Special	40kg and up	$70.00

Shipping and Delivery Time

Once your order has been processed, our local delivery partner will pick it up the next working day, and it will be delivered to you within 1-3 working days.

Please note that delivery times are estimates and may be subject to delays due to circumstances beyond our control, such as weather conditions or postal delays.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking information. You can use this tracking number to monitor the status of your shipment.

Missing or Damaged Items

If your order arrives damaged or if any items are missing, please contact us immediately at careline@nijibebe.com within 3 days of receiving your order. We will assist you in resolving the issue, which may include issuing a replacement or refund in accordance with our Exchange/Return Policy.

Lost or Delayed Shipments

While we make every effort to ensure timely shipping and delivery, we are not responsible for any lost or delayed shipments once they are handed over to the shipping carrier. If your order is delayed, please contact the carrier directly for assistance. In the case of a lost shipment, we will work with you and the carrier to resolve the issue.

Local Pickup

We are pleased to offer a local pickup option for customers in Singapore. If you prefer to pick up your order in person, simply follow these steps:

During checkout, select the "Pickup in store" option for your delivery.
Allow 1-2 business days (excluding holidays) for processing before your order is ready for pickup.
Once your order is ready for pickup, you will receive an email notification with the details of the pickup location. Please bring your order confirmation when you pick up your items.

Please note that local pickup is only available within Singapore and is subject to availability.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our Customer Experience Team at careline@nijibebe.com or visit our Contact Us page.

Niji Bébé reserves the right to modify or update this policy at any time.